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Step 1 – Know Which Package You Are CancellingI have several packages with HostGator and one of the first packages I ordered was their Baby Plan for my affiliate sites. This was several years ago and I have always been very happy with their service. But since I have more than one hosting package with them, I wanted to ensure that I request to cancel the right one. Within your customer portal, you will see at the bottom a summary of all the packages that you have and the corresponding ID number to each package. Alternatively you can go here to see all your packages. Inside the details of each package will list the primary domain, price and renewal date set for that package. Use this as a reference as to which package you want to cancel.
Step 2 – Open up a Support ChatNow that you know which HostGator package you wish to cancel, now it’s time to prepare for battle with the Hostgator Live Support Chat people… or at least that is what I was expecting. Surprisingly, this was A VERY EASY PROCESS. All you need to do is head back to the HostGator Support page and click the LIVE CHAT icon located on the top right of the page. This will pop open a new window prompting you for your name and your customer login. Depending how busy they are, you may get someone helping you right away or within a few minutes. There is an approximate wait time displayed. For me, it was right away. But if you find yourself waiting for a while, just leave the chat window open and ensure you have your speakers turned up as a chime will come in when someone is ready to help you. Now that you have someone ready to help, greet them and say you wish to cancel your hosting package and mention the domain with the associated package ID. From there, they will ask you why you wish to leave, my recommendation is to say you’ve merely merge your stuff with another package and that there is nothing wrong with the service. They may ask you a few more questions, but once everyone is answered – they will process the cancellation and confirm this by opening a support ticket. And that’s it! Seriously… that is all you need to do to cancel your HostGator Package!
Step 3 – Cancel your HostGator Subscription with PayPalIn some case you may have paid your fees with PayPal which means there is one more step that you need to do. The great thing is if you forget this part, they will remind you within the support ticket. So, to prevent future billing. The steps to do this are listed below:
- Log into your PayPal account.
- Click Profile near the top of the page.
- Click My money.
- Click Update in the My preapproved payments section.
- Click on the name of the Merchant of the subscription that you would like cancels (HostGator).
- Click on Cancel Subscription on the bottom of the page.